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Privacy Policy

Last updated: 28 September 2026

01Introduction

WOCOM TECHNOLOGIES PRIVATE LIMITED ("WOCOM365", "we", "us" or "our") provides an AI-powered business communication platform covering Voice, Messaging and Conversational AI. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have.

By visiting wocom365.com or using our products and services, you agree to the practices described here. If you do not agree, please do not use our website or services.

02Information We Collect

Depending on how you interact with us, we may collect:

  • Contact and enquiry details: name, business name, email address, phone number and any message you send through our forms, WhatsApp or email.
  • Account and billing details: business registration and KYC information, sender ID and template details, billing address and GST details, and payment records.
  • Usage and technical data: IP address, browser and device type, pages visited, referring URLs, log data and timestamps.
  • Communication records: call detail records, delivery reports, message logs and, where enabled by you, call recordings and conversation transcripts processed through our platform.
  • Job applications: details you share when applying through our Careers page, such as your CV, experience and contact information.

03How We Use Your Information

  • To provide, operate, maintain and improve our Voice, Messaging and Conversational AI products.
  • To respond to enquiries, onboard customers and provide support.
  • To verify identity and comply with telecom, regulatory and KYC requirements.
  • To process payments, issue invoices and manage accounts.
  • To detect, prevent and investigate fraud, spam, abuse and security incidents.
  • To send service updates and, where permitted, information about our products. You can opt out of marketing at any time.
  • To analyse website and product usage so we can improve performance and user experience.

04Customer Communication Data

When you use our platform to reach your own customers, we process the contact numbers, message content, call data and related records on your behalf and on your instructions. In this role you are responsible for having a valid legal basis and consent to contact those individuals, and for honouring opt-out requests such as DND preferences.

We use this data only to deliver the services you request, and we do not sell it or use it for our own advertising.

05Sharing of Information

We do not sell your personal information. We may share it only with:

  • Telecom operators, messaging and channel partners (for example SMS, RCS and WhatsApp Business providers) as needed to deliver traffic.
  • Service providers who help us with hosting, analytics, payments, support and security, under confidentiality obligations.
  • Authorities and regulators when required by law, court order or to protect our rights, users or the public.
  • Successors in the event of a merger, acquisition or sale of assets, subject to this policy.

06Cookies and Similar Technologies

Our website uses cookies and similar technologies to keep the site working, remember preferences and understand how visitors use it. You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

07Data Retention

We keep personal information only as long as needed for the purposes described in this policy, to meet legal, accounting and regulatory obligations (including telecom record-keeping rules), and to resolve disputes. When it is no longer needed, we delete or anonymise it.

08Data Security

We use reasonable technical and organisational safeguards, such as access controls, encryption in transit and monitoring, to protect information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

09Your Rights and Choices

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may:

  • Request access to the personal data we hold about you.
  • Ask us to correct inaccurate or incomplete data.
  • Ask us to erase your data, unless we must retain it by law.
  • Withdraw consent you have given, or opt out of marketing communications.
  • Raise a grievance about how your data is handled.

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

11Children's Privacy

Our services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us and we will delete it.

12Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes means you accept the updated policy.

13Contact Us

For questions, requests or grievances about this Privacy Policy, reach out to us:

WOCOM TECHNOLOGIES PRIVATE LIMITED
Contact page: wocom365.com/contact-us
WhatsApp: +91 92665 23444