Every OTP delivered.
Every call trusted.
WOCOM365 helps banks, NBFCs, insurers and fintechs deliver time-critical OTPs, automate EMI and collections reminders, verify caller identity, and resolve customer queries — securely, over Voice, WhatsApp, SMS, RCS and AI.
In BFSI, a missed message can mean a missed payment
Customers ignore unknown numbers, OTPs arrive late, and collections calls get lost in the noise.
Calls go unanswered
Unrecognised numbers get ignored, so collections and service calls never even connect.
Delayed OTPs, dropped transactions
Slow or unreliable delivery routes cause failed authentications and abandoned transactions.
Manual, non-compliant outreach
Spreadsheet-driven reminders make it hard to prove consistent, compliant customer communication.
Built for every touchpoint in the financial customer lifecycle
From onboarding to collections, WOCOM365 keeps communication fast, verified and compliant.
Verified Business Caller ID
Truecaller Verified Business Caller ID shows your brand name on outbound calls, improving pickup rates and reducing fraud impersonation risk.
Reliable OTP & Transaction Alerts
High-delivery transactional SMS routes ensure OTPs and transaction alerts land in seconds, not minutes.
Automated EMI & Collections
Escalating reminders across Voice, SMS and WhatsApp based on payment status, without manual follow-up.
AI Voicebot for Balance & Loan Queries
Let an AI voicebot resolve routine balance and loan-status questions instantly, any time of day.
Secure E-Statements on WhatsApp
Share account statements, policy documents and renewal notices over WhatsApp, with delivery confirmation.
Branch & Campaign Virtual Numbers
Assign virtual numbers per branch or campaign to track response rates and route calls to the right desk.
Every channel your customers trust, in one place
WOCOM365 brings Voice, Messaging and AI together for banks, NBFCs, insurers and fintechs operating at scale.
Voice
Cloud call centre, IVR call routing, virtual numbers and verified caller ID for outbound collections.
Messaging
Transactional and promotional SMS, WhatsApp Business API and RCS for statements and reminders.
AI
Voicebots, chatbots and conversation analytics that resolve routine queries around the clock.
Communication that meets financial services standards
Infrastructure and practices built for institutions that can't afford downtime, a data misstep, or an unverified outbound call.
Security
Customer data protected at every layer of the platform.
Reliability
High-availability infrastructure built to stay up.
Compliance
Responsible communication practices by design.
Scalability
Built to handle enterprise transaction volume.
Better pickup rates, faster collections
A few of the ways banks, NBFCs and insurers are using WOCOM365 to build trust into every conversation.
BFSI · NBFC An NBFC improved collections call pickup rates with verified caller ID +
Outbound collections calls were going unanswered because customers didn't recognise the number. Verified Business Caller ID showed the NBFC's name on every call.
BFSI · Bank A bank achieved 99%+ OTP delivery success on transactional SMS +
Switching to WOCOM365's redundant transactional SMS routes eliminated the delivery delays that were causing failed authentications and abandoned transactions.
BFSI · Insurer An insurer automated policy renewal reminders across three channels +
Renewal reminders now escalate automatically from WhatsApp to SMS to a live call as a policy's expiry date approaches, without any manual tracking.
What BFSI teams say
"Verified caller ID changed our collections numbers overnight — customers actually pick up now that they can see it's us calling."
"OTP delivery failures used to be a daily support ticket. Since moving to WOCOM365, that's simply stopped being a conversation."
"Renewal reminders now run themselves across WhatsApp, SMS and voice. Our team finally has time to focus on the calls that need a human."
Frequently asked questions
How does WOCOM365 help banks and NBFCs improve OTP delivery?
WOCOM365 delivers transactional OTPs over redundant SMS routes with high delivery reliability, so time-sensitive authentication and transaction messages reach customers without delay.
Can WOCOM365 automate EMI and collections reminders?
Yes. WOCOM365 automates EMI due-date reminders and collections follow-ups across Voice, SMS and WhatsApp, with escalation logic based on payment status.
Does WOCOM365 help reduce call spoofing and fraud impersonation?
Yes. WOCOM365 offers Truecaller Verified Business Caller ID so customers see your business identity when you call, improving pickup rates and reducing the risk of fraud impersonation.
Can WOCOM365 integrate with our core banking system or CRM?
Yes. WOCOM365 is API-first and integrates with CRMs such as Salesforce and Zoho as well as engagement platforms like CleverTap, MoEngage and WebEngage, so customer data and conversation history stay in sync.
Does WOCOM365 offer AI voicebots for banking customer support?
Yes. AI voicebots and chatbots can handle balance enquiries, loan status checks and common service requests, and hand off to a human agent for anything that needs a specialist.
Ready to build trust into every conversation?
Talk to a WOCOM365 BFSI specialist and see the platform configured for your institution.