One number. Every city.
Free for the customer.
A WOCOM365 toll free (1800) number gives customers a single, memorable way to reach your business anywhere in India — at no cost to them. Route calls with IVR, hunt across agents automatically, and track every conversation with recording and real-time analytics.
A single number that puts the cost of calling on you, not the customer
A toll free number — in India, typically an 1800 or 1860 prefix — lets any customer reach your business from a landline or mobile phone, in any city or state, without paying for the call. The cost is billed to your business instead, which removes one more reason for a hesitant customer to not pick up the phone.
Unlike a standard mobile or landline number tied to one office or city, a WOCOM365 toll free number is a single nationwide identity for your business. Behind that one number, calls are routed through an IVR menu and hunted across however many agents, teams or branches you configure — whether that's one support desk or fifty regional offices.
Because every call passes through the cloud, you also get what a traditional landline never could: automatic recording, real-time analytics on volume and answer rate, and instant visibility into how well your team is actually handling the calls a toll free number brings in.
From dial tone to the right agent, automatically
No manual transfers, no busy signals sending customers elsewhere — just a call that finds its way to the right person.
Customer dials toll free
Any customer, on any network or city, dials your 1800 number at no cost to themselves.
IVR greets & routes
A configurable IVR menu greets the caller and routes them by intent, language or department.
Call hunts across agents
The call rings the next available agent in sequence or in parallel, so it's rarely left unanswered.
Recorded & analysed
Every call is logged, recorded and reflected instantly in your real-time reporting dashboard.
Everything a modern business helpline needs
Built to handle enquiry lines that run across cities, shifts and seasons of peak demand.
Custom IVR Menus
Greet callers, route by department or language, and update menu options any time, without touching hardware.
Call Hunting & Round-Robin
Automatically try the next available agent so a busy line never means a lost enquiry.
Call Recording
Every call is recorded automatically, ready for quality review, training or dispute resolution.
Real-Time Analytics
Track call volume, answer rate, wait time and agent performance from a live dashboard.
Multi-City Routing
Send calls to different branches or teams based on the caller's location or IVR selection.
Missed Call Alerts
Unanswered calls trigger an instant alert and callback queue, so no enquiry is left behind.
A number that builds trust before the call even connects
A recognisable number signals a serious business
Customers associate an 1800 number with an established, accountable business, the same way they trust a bank or airline helpline. Advertising one memorable number — instead of a different local number per city — also strengthens brand recall across every marketing channel.
- One number across every ad, listing and storefront
- Signals credibility to first-time callers
- No cost barrier standing between interest and a call
Call hunting means a busy agent doesn't mean a lost customer
Instead of ringing a single desk phone until it goes unanswered, WOCOM365 hunts across your entire team — trying agents in sequence, in parallel, or by skill and language — so a call only goes unanswered if every single agent is genuinely unavailable.
- Sequential, parallel or skill-based routing
- Overflow queues and voicemail as a last resort
- Missed-call callback alerts close the loop automatically
A toll free line earns its place wherever trust and reach matter
From a nationwide customer support desk to a single sales enquiry line, one number does the work of many.
BFSI
Healthcare
E-Commerce
Logistics
Education
Works with the tools your team already uses
Every toll free call can flow straight into your CRM and engagement stack, so support and sales teams work from one connected view.
- CRM call logging & screen-pop
- Recording synced to customer record
- API & webhook support for custom stacks
A toll free number, backed by a real cloud calling platform
A traditional toll free line from a telecom provider gives you a number. WOCOM365 gives you the routing, recording and reporting layer built around it.
| Capability | Traditional 1800 Line | WOCOM365 Toll Free |
|---|---|---|
| Free for the caller nationwide | Yes | Yes |
| Configurable IVR menus | Limited / manual | Yes |
| Call hunting across agents | Rarely | Yes |
| Automatic call recording | Extra hardware | Yes |
| Real-time call analytics | Not standard | Yes |
| CRM & API integration | Rarely | Yes |
| Multi-city routing on one number | Complex setup | Built in |
One number, measurably better answer rates
BFSI An NBFC replaced six regional numbers with one toll free support line +
Customers across six states now dial a single 1800 number, routed by IVR language selection to the right regional support team, with every call recorded for compliance.
Healthcare A hospital network cut missed appointment enquiries with call hunting +
Incoming calls now hunt across the entire front-desk team instead of ringing a single reception line, dramatically reducing the number of calls that went unanswered during peak hours.
E-Commerce A D2C brand improved customer trust with a toll free support number on every package +
Printing a single toll free number on packaging, invoices and the website gave customers one consistent, free way to reach support, backed by real-time analytics on call drivers.
What businesses say
"Replacing six regional numbers with one toll free line simplified everything for our customers, and gave us visibility we never had before."
"Call hunting alone paid for the platform. We stopped losing patients to a busy front desk line during our peak hours."
"A toll free number on every package changed how customers perceive us — it just reads as a bigger, more trustworthy brand."
Frequently asked questions
What is a toll free number and how does it work for a business?
A toll free number, such as an 1800 number in India, lets customers call your business at no cost to themselves — the business absorbs the call charges. WOCOM365 routes every call through IVR and call hunting to the right team, wherever your agents are located.
Is a toll free number free for the caller across all of India?
Yes. A toll free number is free for the caller to dial from any landline or mobile network across India, regardless of which city or state they're calling from, making it ideal for nationwide sales and support lines.
Can one toll free number route calls to teams in different cities?
Yes. WOCOM365 lets a single toll free number route calls to agents or branches across multiple cities using IVR menus and call hunting, so you can run one nationwide number instead of separate local numbers per location.
What happens if all agents are busy on a toll free line?
Call hunting automatically tries the next available agent in sequence or in parallel, and if every agent is busy, calls can queue, go to voicemail, or trigger a missed-call callback alert so no enquiry is lost.
Can I track and record calls made to my toll free number?
Yes. Every call to your WOCOM365 toll free number can be recorded and logged, with real-time analytics on call volume, answer rate, wait time and agent performance.
How long does it take to get a toll free number activated?
Most businesses can get a WOCOM365 toll free number provisioned and configured with IVR and call routing within a couple of business days, subject to standard telecom documentation requirements.
Ready for one number your whole business can grow behind?
Talk to a WOCOM365 specialist and get your toll free number configured with IVR and call routing in days, not weeks.