Keep patients engaged.
Never lose a booking to a missed reminder.
WOCOM365 helps hospitals, clinics, diagnostic labs and pharma companies confirm appointments instantly, deliver lab reports and prescriptions securely, and keep patients informed over Voice, WhatsApp, SMS, RCS and AI — from first enquiry to follow-up care.
Healthcare moves fast. Most communication tools don't.
Patients call, message and walk in from a dozen touchpoints at once — and every minute of delay costs an appointment.
Slow first response
Website and app enquiries sit unattended while patients call a competing clinic instead.
Missed calls, missed care
Front-desk staff can't always answer — patient calls go to voicemail and stay there.
Scattered across channels
Calls, WhatsApp, SMS and patient portals live in different tools with no shared history.
Built for every stage of the patient journey
From the first enquiry to follow-up care, WOCOM365 keeps every conversation moving.
Instant Appointment Routing
Enquiries from your website, app and call centre are routed to the right department via IVR and click-to-call, in seconds — not hours.
Reports & Prescriptions on WhatsApp
Send lab reports, prescriptions, discharge summaries and billing updates straight into a patient's WhatsApp, with delivery and read receipts.
Automated Appointment & Refill Reminders
Confirmations and reminders for appointments and medication refills go out automatically over SMS, WhatsApp and voice, cutting no-shows before they happen.
AI Voicebot for Patient FAQs
Let an AI voicebot answer common questions on doctor availability, test preparation and billing, and qualify patients before handoff.
Post-Visit & Follow-up Updates
Keep patients informed with follow-up instructions, care-plan reminders and billing updates over SMS and RCS.
Campaign Tracking with Virtual Numbers
Assign a virtual number per clinic, department or health camp to see exactly which campaign is driving enquiries.
Every channel a patient prefers, in one place
WOCOM365 brings Voice, Messaging and AI together for healthcare and pharma teams serving patients across departments and cities.
Voice
Cloud call centre, IVR, virtual numbers and click-to-call widgets for your website and patient portals.
Messaging
WhatsApp Business API, SMS and RCS for reports, prescriptions, reminders and billing updates.
AI
Voicebots, chatbots and conversation analytics that support patients around the clock.
Faster response, fewer missed appointments
A few of the ways healthcare and pharma teams are using WOCOM365 to move patients from enquiry to follow-up care.
Healthcare · Hospital A multi-specialty hospital cut appointment no-shows with automated reminders +
Appointment confirmations and reminders now go out automatically over voice, SMS and WhatsApp, with an instant WhatsApp confirmation the moment a booking is made.
Healthcare · Diagnostic Lab Chain A diagnostic lab chain unified calls, WhatsApp and portal chats into one view +
Staff across labs stopped juggling personal phones and shared inboxes — every conversation, on every channel, now shows up against the same patient record.
Pharma · Pharmacy Chain Automated refill and delivery updates reduced inbound support calls +
Medication refill reminders, order confirmations and delivery updates now go out automatically over SMS and RCS, keeping thousands of patients informed without manual outreach.
What healthcare and pharma teams say
"Every website enquiry now reaches the front desk within seconds, and patients get their appointment confirmation on WhatsApp before they've even hung up the phone."
"We stopped losing patients to slow follow-ups. Reports are shared and appointments confirmed the same day an enquiry comes in."
"Automated refill reminders over SMS and WhatsApp cut our support call volume dramatically, without hiring a single extra agent."
Frequently asked questions
How does WOCOM365 help healthcare providers reduce missed appointments?
WOCOM365 routes enquiries from your website, app and call centre straight to the right department via click-to-call and IVR, and triggers automated WhatsApp, SMS and voice reminders before every appointment so fewer patients no-show.
Can patients receive lab reports and prescriptions over WhatsApp?
Yes. WOCOM365's WhatsApp Business API lets you share lab reports, prescriptions, discharge summaries and billing updates directly in a patient's WhatsApp chat, with delivery and read receipts.
Does WOCOM365 support automated medication and refill reminders?
Yes. You can automate medication refill reminders, appointment confirmations and follow-up prompts over Voice, SMS and WhatsApp, triggered automatically from your patient management system.
Can WOCOM365 integrate with hospital CRMs and HMS/EMR systems?
Yes. WOCOM365 integrates with CRMs such as Salesforce and Zoho, and with hospital management and EMR systems, so patient records and conversation history stay in sync across every channel.
Does WOCOM365 offer AI voicebots for patient queries?
Yes. AI voicebots and chatbots can answer common questions on doctor availability, test preparation and billing, qualify enquiries, and hand off to a human agent for scheduling or urgent queries.
Ready to improve patient experience?
Talk to a WOCOM365 healthcare specialist and see the platform configured for your hospitals, clinics or pharma business.