Wocom365 offers Intelligent multi-tiered IVR solutions tailored for your business
Employs technology to automate customer interactions in both inbound and outbound calls using pre-recorded voice messages and Text-to-Speech technology.
Enhanced Customer Service
Improved Efficiency
Scalability
WoCom365 IVR Solutions Automate CX in Inbound & Outbound Calls
Automated Telephony System interacts with Callers & Routes Appropriately
Interactive Voice Response (IVR)
The IVR Solution is a technological advancement empowering businesses to automate customer interactions in both inbound and outbound calls using pre-recorded voice messages and Text-to-Speech technology. It operates based on DTMF input provided by the customer. IVR facilitates interaction with callers and directs calls to agents as needed.
For enterprises seeking to enhance their customer service capacities, implementing IVR solutions is essential. These advanced systems facilitate smooth and efficient customer interactions through voice and touch-tone inputs, resulting in decreased wait times and automated management of repetitive tasks.
Highly organized IVR communication system provides an impressive and professional image to your company
Wocom365 IVR System Benefits
Generate More Leads
Keep up with the customer’s requirements ensuring more leads and customer loyalty through a rapid iteration process.
Enhance Brand Image
Enable your callers to talk to experts as per the options selected from the offered menu of multi-level IVR.
Manage Large Call Volumes
Handle large call volume by connecting to multiple customers automatically at a single time via advanced multi-level IVR.
Personalized Experience
Personalize customer interactions through welcome greetings such as their names, while predicting their needs based on past interaction history.
Easy to Set-up and Activate
With a smart plug-n-play solution integrate your existing CRM software for easy access.
Be Omnipresent
Forward all customer calls to agents mobile numbers, as well as landlines to manage business calls from anywhere.
Wocom365 Cloud Call Center Solution Features
Multi-lingual Support
Offer multilingual support to customers with customized English, Hindi and regional custom messages.
24 x7 Customer Support
Offer 24×7 uninterrupted support to your customers via record messages and provide instant query resolvement.
Call Routing
Call routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.
Customizable Menu
Customize the call flow with a menu categorized along with several sub-menu options to help your customers navigate their queries.
Concurrent Calls
Respond to an unlimited number of concurrent inbound calls at a time to reduce customer wait time.
Call Recording
Record every call in real-time to listen to them later and maintain quality standards.
Top reasons why businesses choose WoCom365
Proven Quality and Scale
Our globally distributed direct-to-carrier network and intelligent routing guarantee optimal SMS delivery rates and minimal latency for your messages.
Enterprise Grade Platform
Designed for maximum availability and unrivaled reliability, backed by a 99.95% uptime SLA. With Privacy Shield and GDPR compliance, we ensure businesses rely on us for top-tier data privacy and security.
A Team That Truly Cares about Your Success
Benefit from our round-the-clock premium support and consultative customer success team, delivering tailored technical guidance and industry expertise precisely when you require it.
Lower Cost of Ownership
Start saving with discounted pricing right from the beginning, thanks to our straightforward usage-based pricing model where you only pay for what you use. Plus, unlock additional discounts as you scale up with committed usage.