Wocom365 offers intelligently crafted Cloud Call Center Solutions tailored for Enterprises, Startups, and SMBs.
Unmatched scalablity, flexiblility, & cost-effective customer service with Wocom365. Experience remote accessibility, omnichannel support, analytics, and automatic updates like never before
Omnichannel Support
Scalability
Cost-Effectiveness
Smooth Customer Experience with Minimal Investment through
Wocom365 Resilient Cloud Call Center Solution
Enhanced Customer Service through Omnichannel Support & Analytics
Cloud Call Center
Wocom365 Cloud Call Center Solution offers numerous benefits, including scalability to accommodate fluctuating call volumes, cost-effectiveness by eliminating the need for on-premises infrastructure, flexibility for remote work, enhanced customer service through omnichannel support and analytics, and seamless integration with other business systems for improved efficiency and productivity.
Achieve a smooth customer experience with minimal investment by streamlining intricate business communication through a resilient Cloud Call Center Solution.
Manage Omnichannel Interactions Effortlessly with
Cloud Contact Center Solution for Chat, Voice and Email
Wocom365 Cloud Call Center Solution Benefits
Agent’s Performance
Track and record conversations between the agent and customer to gain deeper insights and analyze agents performance.
Easy Set-up & Activation
With a smart plug-n-play solution integrate your existing CRM software for easy access.
Be Omnipresent
Forward all customer calls to agents mobile numbers, as well as landlines to manage business calls from anywhere.
Minimal Investment
A cost-effective solution that provides comprehensive call management capabilities without infrastructure requirement.
Enhance Caller Experience
Optimize caller experience via personalized regional greetings, customized hold music, and skill-based agent routing.
Enhance Productivity
Save bandwidth, resources and cost to drive quality customer engagement experiences with an advanced contact center solution.
Wocom365 Cloud Call Center Solution Features
Call Routing & Recording
Route calls to the available agents to reduce customer wait time and at the same time record inbound and outbound calls in real-time
Call Control
Queue the calls with mute, hold, and warm transfer, queue call back and voicemail features during customers’ wait time.
International Numbers
Get virtual numbers for multiple countries to optimize your business operations globally.
Concurrent Calls
Respond to an unlimited number of concurrent inbound and outbound calls maximizing the agent’s efficiency.
Sticky Agent Concept
Redirect your repeat callers to the agents they last spoke to offer a more personalized customer experience
Mobile App Access
Exercise greater control and visibility over business calls to optimize customer support by integrating the contact center on your smartphone with ease of access.
Top reasons why businesses choose WoCom365
Proven Quality and Scale
Our globally distributed direct-to-carrier network and intelligent routing guarantee optimal SMS delivery rates and minimal latency for your messages.
Enterprise Grade Platform
Designed for maximum availability and unrivaled reliability, backed by a 99.95% uptime SLA. With Privacy Shield and GDPR compliance, we ensure businesses rely on us for top-tier data privacy and security.
A Team That Truly Cares about Your Success
Benefit from our round-the-clock premium support and consultative customer success team, delivering tailored technical guidance and industry expertise precisely when you require it.
Lower Cost of Ownership
Start saving with discounted pricing right from the beginning, thanks to our straightforward usage-based pricing model where you only pay for what you use. Plus, unlock additional discounts as you scale up with committed usage.