Safeguard your Customers' Privacy with WoCom365 Number Masking Solution
Ensuring complete Privacy & Data Protection, Number Masking Solution Connects agents with Customers Securely.
Dynamic Number Assignment
Customizable Caller IDs
User-Friendly Interface
WoCom365 Number Masking Solutions
Record & Monitor the Calls for Enhanced Performance with Real-Time Insights
Number Masking
Number Masking serves as a sophisticated data protection method, guaranteeing the confidentiality of both the agent and the caller’s personal information. It enables a smooth connection between two parties during calls without revealing their phone numbers.
Enhance agent performance by recording and monitoring calls in real-time, gaining valuable insights. Utilize the Analytics dashboard to comprehend customer needs better and provide appropriate training for agents.
Number Masking connects agents with customers through complete privacy and data safeguarding
Wocom365 Number Masking Solution Benefits
Customer Privacy
Customer details are protected across interactions as calls are routed through Knowlarity’s server with end-to-end encryption.
Call Tracking & Monitoring
Incoming and outgoing calls between agents and customers are recorded and monitored for quality testing and data analysis purposes.
Real-time Data Insights
Receive actionable data insights on call performance, with call logs to enhance customer engagement from call masking service, to gauge the performance of agents.
Reporting and Analytics
Insights into usage patterns, call volumes, & other metrics related to masked number usage for performance monitoring.
API Access
Access to APIs for developers to customize and extend the functionality of number masking solutions
Global Reach
Masked Number functionality in multiple countries or regions to cater to diverse customer bases and business operations.
Wocom365 Number Masking Solution Features
IVR
Answer every customer query with the IVR’s multi-level menu to establish immediate interaction with your customer.
Auto Dialer
Improve agent productivity and customer interaction by automating the outbound dialing process.
Click-to-Call
API integrated call button featured on the website and app allows customers to contact you directly.
Security
Implement encryption, access controls, & other security measures to safeguard communication & prevent unauthorized access.
Scalability
Support a large volume of masked numbers and concurrent communications to accommodate growing business needs.
Compliance
Ensure compliance with privacy regulations and standards by securely masking sensitive information.
Top reasons why businesses choose WoCom365
Proven Quality and Scale
Our globally distributed direct-to-carrier network and intelligent routing guarantee optimal SMS delivery rates and minimal latency for your messages.
Enterprise Grade Platform
Designed for maximum availability and unrivaled reliability, backed by a 99.95% uptime SLA. With Privacy Shield and GDPR compliance, we ensure businesses rely on us for top-tier data privacy and security.
A Team That Truly Cares about Your Success
Benefit from our round-the-clock premium support and consultative customer success team, delivering tailored technical guidance and industry expertise precisely when you require it.
Lower Cost of Ownership
Start saving with discounted pricing right from the beginning, thanks to our straightforward usage-based pricing model where you only pay for what you use. Plus, unlock additional discounts as you scale up with committed usage.